A supply chain essentially comprises a complex network of multiple stakeholders such as suppliers, logistics service providers, carriers, port authorities, retailers, consumers, and a few more players depending on the type of supply chain. A plethora of events take place across the complex network and involve multiple stakeholders in a supply chain. The flow of goods, money, and information occurs across this network; therefore, there is a need for visibility through the various touchpoints. Supply chain event management provides this visibility that helps aid critical business decisions.
Supply Chain Event Management (SCEM) primarily manages critical events across a supply chain. It provides needed visibility into the processes to proactively act in exceptional circumstances that can potentially lead to disruptions. Therefore, supply chain event management is the key to optimizing logistics performance.
Supply Chain Event Management solutions help businesses manage and track the real-time location of inventory or shipments across the supply chain. Having access to this real-time information is critical because it helps analyze how certain events can impact the production schedule at a plant or arrival of the cargo at the destination and customer awaited deliveries. Thus, advanced SCEM solutions can let companies monitor, evaluate and plan proactively to address potential delays and better manage supply chain performance. This visibility into the workings of an extended supply chain can mean better control over logistics processes and is a key driver of building resilient and agile global supply chain networks.
We understand that global supply chains are a complex network governed by numerous external factors such as international trade and tax laws, geopolitical unrest, natural calamities, and the most recent pandemic. Managing production and delivery schedules poses a massive challenge for every supply chain, irrespective of the industry. Managing and navigating unprecedented challenges is a necessity for modern supply chains to be competitive and survive in the face of adversity.
Lack of visibility can occur at multiple stages, such as at the source, in transit, in terms of data integration between systems or delivery. Controlling external factors that lead to such a lack of information can be difficult, but appropriate measures and technology can eliminate these challenges for a better supply chain experience.
These visibility challenges at the source can mean paper-intensive processes at warehouses where many documents are still an integral part of tracking warehousing processes. The usage of out-of-sequence routes by transportation service providers can cause delays that can otherwise be avoided. Generally, driver performance also remains unmeasured in case of disjointed processes and cannot be controlled.
While goods are in-transit, last-mile delivery delays are quite common due to inadequate live navigation. Furthermore, the complexities of providing real-time status updates of the shipments can pose a significant challenge in obtaining enough transparency and eventually impact customer experience.
Data integration challenges such as discordant systems that fail to aggregate accurate shipment statuses further impact visibility throughout the processes. Businesses also experience disruption in real-time insight due to latency. Also, implementation and maintenance efforts for electronic communications can be a bottleneck for many businesses.
Delivery challenges can stem from businesses still relying on paper-based Proof of Delivery (POD) documents to receive shipments. Furthermore, no transparency within processes can make it difficult to account for damaged goods and determine when or how specific shipments got damaged. Liability issues arising due to delays caused by route or vehicle issues are also quite common in logistics processes.
The Smart Track App is a FIORI-based app that functions as a Supply Chain Event Management Solution and addresses complex supply chain visibility issues. It is a cross-platform app that provides the exact location of your shipment and status with real-time reporting of events across the supply chain.
In a multi-tier supply chain, getting aggregated status information seamlessly from all stakeholders involved can be challenging. The challenges to acquiring reliable visibility data are prevalent across the supply chain from the shipper to the driver, moving the shipment to complex data aggregation systems and existing reconciliation processes.
The Smart Track App is a smart device app that is convenient and accessible to every user throughout the supply chain. It easily allows all users to report the status of planned milestones. This revolutionary app can leverage the intelligent device features fully integrated with the native application, making geolocation, signature, and picture capturing seamless and simple.
With the Smart Track App, you get better supply chain visibility with:
The Smart Track App is a game-changer and can complement your supply chain processes with its intuitive user interface and ease of access, bringing in enhanced supply chain visibility and effective ways to manage unforeseen events. Novigo is the go-to affiliate for most SAP Transportation Management users as a global implementation partner. It has helped shippers establish robust customer relationship management and planning capabilities by leveraging SAP’s digital supply chain solutions. To further explore your supply chain visibility challenges and the solutions that best fit your business requirements, reach out to us for a complimentary consultation session with a Novigo expert. We can also help you build a business case starting with a discovery workshop, ROI analysis, and solution demo to fulfill your digital supply chain transformation needs.